PRIVACY POLICY

1. Overview

This Privacy Policy applies to all information collected through our website at drlegend.com, as well as any related services, sales, marketing, or events. By using our services, you consent to the collection and use of your information as described in this policy.

We are committed to compliance with Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect the following types of information:

Personal Information you provide:

• Full name and contact details (email, phone number)
• Company name and business address
• Billing and payment information
• Communications and correspondence with us
• Information submitted through contact or consultation forms

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Referring URLs and device information
• Cookie and tracking data

3. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain our IT services
• Process transactions and send related invoices
• Respond to inquiries and provide customer support
• Send administrative communications and service updates
• Send marketing and promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in delivering our services (e.g., cloud hosting, payment processors)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

All third-party service providers are contractually obligated to maintain the confidentiality of your information.

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website performance and functionality

You can control cookie settings through your browser. However, disabling cookies may affect the functionality of our website. We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments and audits
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymize it.

Specifically:

• Client records are retained for 7 years after the end of the business relationship
• Marketing data is retained until you unsubscribe or request deletion
• Website analytics data is retained for 26 months

8. Your Rights

Under applicable Canadian and Quebec privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data in a structured format
• Withdrawal of Consent: Withdraw consent for processing at any time
• Complaint: Lodge a complaint with the Commission d'accès à l'information (CAI)

To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website with an updated date. We encourage you to review this policy periodically.

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer: